**WARM WEATHER ADVISORY**

Cookies will not be packed in insulated boxes or with ice packs. For warmer temperatures, we recommend keeping a close eye on the tracking information and having someone available to receive the delivery. We're unable to request where and when the package is delivered. If your cookies arrive a little warm from the journey, they will still be delicious and safe to enjoy.

Cookies are shipped on Mondays and Tuesdays to avoid transit over the weekend. All packages are shipped 2day shipping. Please note, we do not generally ship orders if they will be in transit over a weekend.

We're unable to guarantee an exact delivery time and your order may be delivered up until 9pm depending on the delivery driver and route. We strongly recommend keeping a close eye on your tracking information while your cookies are in transit.

Please ensure that your shipping address includes as much specific information as possible regarding the recipient's name, suite/floor and department. Before ordering, we strongly recommend contacting the business/building directly to receive up-to-date delivery instructions to include.

Nationwide Shipping orders may be delivered up until 9pm. If the business/mail room is closed at the time of delivery, a second attempt should be made the following day. These packages are typically delivered to a mail room, and it will be the recipient's responsibility to check once marked delivered. We are not responsible for unsuccessful deliveries to businesses.

At this time, we don't deliver to PO boxes.

We recommend shipping to an address where someone will be available for the delivery. It is at the sole discretion of the delivery driver whether your package will be left, require a signature, or be redirected to an Access Point for pick up.

We do not require signatures for deliveries, but we can update this for special requests. HackShack cannot be held responsible if the package is lost, stolen or damaged.

If the mail carrier cannot deliver on the date selected, they will reattempt the next day available. Unsuccessful Friday deliveries will be reattempted on Monday. Please plan accordingly, our goal is for all cookies to arrive as fresh as possible!

For freshness, we bake-to-order and try to minimize the time cookies are in transit to 2 days.

We try our best to deliver orders as requested and recommend selecting a date 1-2 days in advance if you'd like delivery by a specific date.

The mail carrier may experience unexpected delays. There may be a time in which your Friday delivery gets delayed until Monday, due to weather or operational delays.

During national and peak holidays, we encourage customers to select a date 1-2 days before desired delivery to ensure your package will arrive in time for the holiday.

All shipping options are displayed at checkout and pricing is fixed but based on amount of cookies shipped.

In the shopping cart you can request the shipping date, and we’ll ship them out accordingly to ensure the freshest cookies possible.

While we try our best to deliver your order on the date requested, the mail carrier may experience unexpected delays that are out of our control.

During peak holidays such as Thanksgiving, Christmas, Valentine's Day, Mother’s Day, etc. we encourage customers to select a date 1-2 days before desired delivery to ensure your package will arrive in time for the holiday.

You’ll get an email confirmation immediately after you place your order and receive another email with tracking once your order is being processed for shipment.

If you do not receive a confirmation email, please check your junk/spam folder.

Given the perishable nature of our cookies, we aren’t able to accept returns. If you encountered an issue with your order, please email hackshackcnc@gmail.com and let us know what’s going on. We will do our best to make it right.

If you have questions about an order or nationwide shipping email hackshackcnc@gmail.com